Our goal is to ensure your complete satisfaction. If for any reason, you are not satisfied with your order, you can exercise your right to return part or all of the products you purchased within fourteen (14) days from the date of receipt by notifying the Company in writing to picolaci @ hotmail .com or telephone contact at 6984195707. A necessary condition for the validity of the withdrawal is that the product has not been used and is accompanied by all the necessary documents proving the transaction (receipt and return form that we send to you along with the product you bought). If the corresponding product you want is not available (eg larger size), the amount including the initial shipping costs will be refunded within 14 days. Only returned products that are in excellent condition will be accepted. The cost of return is borne exclusively by the withdrawing buyer, except in the case where defects are found in the product, in which case the costs are borne by the Company. In particular, the conditions governing the return of a product are the following: a. The product must be returned within 14 days from the date of receipt. b. The product packaging must be in its original condition. c. The returned product must not have been used or damaged. d. Return costs are borne by the customer, unless there are real defects. e. The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale. In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at his expense. Upon the return of the product and its receipt by the competent service department, the Company undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement). At the following link you will find the return-declaration form for withdrawal from a distance contract.